Frequently Asked Questions
Everything you need to know about our performance sailing gear and apparel.
How do I choose the right size for technical sailing gear?
We provide a detailed size guide on every product page. For technical gear like smocks and drysuits, we recommend measuring over the layers you intend to wear underneath to ensure full mobility while racing.
What is the shipping timeframe for international orders?
Standard international shipping typically takes 5-7 business days. Express options are available at checkout for those needing gear before a specific regatta or event.
What is your return policy for performance apparel?
You can return unused items in their original packaging within 30 days of delivery. Please note that customized team gear and professional-grade sails are non-refundable unless a manufacturing defect is present.
How should I care for my North Sails waterproof jackets?
To maintain the Durable Water Repellent (DWR) coating, rinse with fresh water after salt exposure. Machine wash on a gentle cycle with specialized technical cleaners and tumble dry on low heat to reactivate the water-repellency.
Do you offer professional sail repair services?
Yes, North Sails operates a global network of lofts. You can contact your nearest North Sails loft through our store locator to schedule professional repairs, recuts, or annual maintenance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For large equipment purchases, we also offer financing options through Klarna in select regions.